Shipping and Returns

If for any reason you wish to return and be refunded for any of the items purchased, contact us within 7 working days of receiving the items by one of the contact methods described below. Our working days are Monday-Friday.

  • Please do not use the items.
  • Please re-pack in the original packaging.
  • We will provide a return warehouse address to which you should attach the shipping address.
  • Please ensure that the goods are insured in transit. If the product is free returns we will arrange a courier to collect the goods.
  • Return carriage costs (if applicable) and original carriage costs will be deducted from any refund – carriage charges are non-refundable.
  • Refund for cancelled items will be made by the original payment method within 14 days of receipt.
  • Items manufactured (handbuilt), customized to customer requirements or not purchased from through our website cannot be returned.

We have a full returns policy on all our products, however please note: once customized artificial green walls have been put up, they cannot be returned to us, as they have been made specifically to your requirements and therefore cannot be resold.